[asterisk-users] Agent Callback Login in 1.4

[Paul Hales]

On Wed, 2007-09-12 at 21:45 -0700, Kevin P. Fleming wrote:
> Paul Hales wrote:
> 
> > I have written stuff using the addqueuemember, but you lose agent level
> > functionality and reporting. :(
> 
> Can you describe exactly what you lose by using the dynamic queue member
> alternative? We tried to ensure that no functionality was lost in this
> transition, so if there is something that was missed please let us know
> what it is and we'll try to take care of it.
> 

It means that you end up reporting on SIP extensions, rather than agents
which doesn't work so well for call centres where people change desks or
have different staff using phones between shifts.

It also makes for messier dialplans. (but cleaner queue configs)

PaulH