[asterisk-users] Cascading queues & calls not joining unavailable queues.

[Mark Michelson]

Sander Smeenk wrote:
> Quoting Mark Michelson (mmichelson at digium.com):
>
>   
>>> | app_queue.c: No one is answering queue '511' (7/2/0)
>>>       
>> Have you added additional queue members besides the ones you specified 
>> in queues.conf?
>>     
>
> Yes. There's a number of dynamic members that logged in to the group by
> means of dialing extension '*511' which will call AddQueueMember()
> through the dialplan.
>
> But those members were all set to DND or were otherwise engaged at the
> time i got the logging information i sent in my original post.
>
> I tried again with a new queue, same config, but *only* the two members
> specified as member => and i got this:
>
> -- Called SCCP/231
> -- Called SCCP/220
> -- SCCP/220-0000009b is busy
> -- SCCP/231-0000009a is busy
> -- Called SCCP/231
> -- Called SCCP/220
> -- SCCP/220-0000009d is busy
> -- SCCP/231-0000009c is busy
> -- Stopped music on hold on SIP/10.50.0.2-082155b8
> -- Playing 'queue-youarenext' (language 'nl')
> -- Told SIP/10.50.0.2-082155b8 in test1 their queue position (which was 1)
> -- Playing 'queue-thankyou' (language 'nl')
> -- Started music on hold, class 'default', on SIP/10.50.0.2-082155b8
> -- Called SCCP/231
> -- Called SCCP/220
> -- SCCP/220-0000009f is busy
> -- SCCP/231-0000009e is busy
>
> I'd like asterisk to quit trying when all agents are busy, but i don't
> think it's possible without scripting it yourself with some AGI-script
> that checks 'show queues' output.
>
> Any ideas?
>   

It sounds as though skinny devices may not be reporting their device 
state correctly, and so the queue believes that the devices are 
available. Or perhaps they are reporting a state that the queue does not 
know about. If this is the case, we may be dealing with a bug. I will 
test locally when I can get access to a Skinny phone and see what's 
going on.

Then again, there may be a necessary setting in skinny.conf in order for 
the device state to be correct. I know that with SIP, you have to set a 
call-limit in order for the device state to be changed correctly. 
Unfortunately, I haven't done any work with skinny devices, so I don't 
know this information.

> -Sndr.
>