[asterisk-users] queue static agents

[Mark Michelson]

Vieri wrote:
> Hi,
>
> I setup a queue (number 4050) with one static agent
> (extension 4054).
>
> What I would like is that when someone calls the 4050
> queue and there are neither "dynamic" agents logged in
> nor is the static agent 4054 "on-line" then the caller
> gets out of the queue and falls into another context
> (eg. voicemail or anything). Not "on-line" means that
> either the SIP extension 4054 has not registered with
> Asterisk or has activated DND.
>
> I thought that the options joinempty=no and
> leavewhenempty=yes would take care of that but if SIP
> user 4054 has either DND on or is not registered at
> all then when someone calls the 4050 queue, the caller
> goes into the queue, hears MOH and the announcement
> saying that he/she is in first "position".
> Why isn't "the queue" detecting that the static agent
> 4054 is actually not there?
> Is this behavior normal?
>
> queues.conf:
>
> [4050]
> announce-frequency=15
> periodic-announce-frequency=0
> queue-callswaiting=queue-callswaiting
> queue-thankyou=queue-thankyou
> queue-thereare=queue-thereare
> queue-youarenext=queue-youarenext
> retry=5
> strategy=ringall
> timeout=15
> periodic-announce=
> monitor-join=yes
> monitor-format=
> announce-holdtime=yes
> context=
> eventmemberstatus=no
> eventwhencalled=no
> joinempty=no
> leavewhenempty=yes
> maxlen=0
> member=Local/4054 at from-internal/n,0  ; set by freepbx
> wrapuptime=0
>
> extensions.conf:
>
> exten => 4050,n,Queue(4050,t,,)
>
>
>
>   
There is another option for joinempty that might help you out. The 
"strict" option will not allow a caller to join the queue if agents are 
either not logged in, or are logged in but unavailable. The "no" option 
will only not allow a caller to enter if there are no agents logged in.