[asterisk-users] Issue with calling queues

[Paul Hales]

You need to log your agents in - or set your queue members to be SIP
accounts. (which is probably the best solution)

PaulH


On Wed, 2007-09-05 at 16:53 +1000, Joshua Small wrote:
> Hi,
> 
> I’ve just built my first asterisk server. Current information:
> 
>  
> 
> OS Version: 
> 
> Linux asterisk.visinet.com.au 2.6.18-8.1.8.el5 #1 SMP Tue Jul 10
> 06:50:22 EDT 2007 i686 i686 i386 GNU/Linux
> 
>  
> 
> Asterisk Build: 
> 
> Asterisk 1.4.11
> Asterisk GUI-version Revision: 1479 $
> 
>  
> 
> Server Date & TimeZone: 
> 
> Thu Sep 6 02:37:11 EST 2007
> 
>  
> 
> I’ve used the Asterisk GUI for setup with two IP handsets, one VOIP
> account with a telco and one PSTN. The server correctly allows:
> 
> -         Handsets to call each other
> 
> -         Calls outbound through both PSTN or VOIP
> 
>  
> 
> I’m having an issue with incoming calls however. If I configure
> “incoming calls” coming over my PSTN to a single user, it works
> correctly (that handset rings, can pickup etc). However if I define a
> call queue which consists of both these handsets, neither ever rings. 
> 
>  
> 
> Looking at the console, I see this:
> 
>     -- Started music on hold, class 'default', on Zap/1-1
> 
> [Sep  6 02:22:51] WARNING[5955]: channel.c:2129 ast_waitfordigit_full:
> Unexpected control subclass '2'
> 
> [Sep  6 02:22:54] WARNING[5955]: channel.c:2129 ast_waitfordigit_full:
> Unexpected control subclass '2'
> 
>  
> 
> The error repeats until the caller hangs up.
> 
>  
> 
> I’ve posted all the config that I felt was relevant here, let me know
> if you need more. This was all written by Asterisk-GUI. I realise
> there’s a lot more configuration but given that things work fine when
> I set the receive to a single agent, I assumed it was a queue issue.
> 
>  
> 
> Users.conf
> 
> [6001]
> 
> callwaiting = yes
> 
> context = numberplan-custom-1
> 
> email = jsmall at visinet.com.au
> 
> fullname = Joshua Small
> 
> hasagent = yes
> 
> hasdirectory = yes
> 
> hasiax = no
> 
> hasmanager = no
> 
> hassip = yes
> 
> hasvoicemail = no
> 
> host = dynamic
> 
> mailbox = 6001
> 
> secret = SECRET
> 
> threewaycalling = yes
> 
> registeriax = no
> 
> registersip = yes
> 
> canreinvite = no
> 
> nat = no
> 
> dtmfmode = rfc2833
> 
>  
> 
>  
> 
> Queues.conf
> 
> [6003]
> 
> fullname = All of us
> 
> strategy = ringall
> 
> timeout =
> 
> wrapuptime =
> 
> autofill = yes
> 
> autopause = no
> 
> maxlen =
> 
> joinempty = no
> 
> leavewhenempty = no
> 
> reportholdtime = no
> 
> musicclass =
> 
> member = Agent/6001
> 
> member = Agent/6002
> 
>  
> 
> extensions.conf - broken
> 
> [DID_trunk_2]
> 
> include = default
> 
> exten = _X.,1,Goto(default|6003|1)
> 
> exten = s,1,Goto(default|6003|1)
> 
>  
> 
> extensions.conf – works but only sends to a single handset
> 
> [DID_trunk_2]
> 
> include = default
> 
> exten = _X.,1,Goto(default|6001|1)
> 
> exten = s,1,Goto(default|6001|1)
> 
>  
> 
> Any assistance appreciated.
> 
>  
> 
> Joshua Small | Senior Network Engineer | VisiNet | P. +61 1300 887
> 959 | www.visinet.com.au 
> 
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> 
>  
> 
> 
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