[asterisk-users] E1 Line Tapping

[Steve Totaro]

Ricardo Gemignani wrote:
> Hi all,
>
>   My name is Ricardo and unfortunately I'm just crawling in this 
> telecomm/asterisk world. So, after reading all day long i still don't 
> understand a few things. :D
>
>   I'm trying to "develop" a call recorder for a costumer. He has a 
> small call center ( 10 agents ) and want to record all calls. Since he 
> already has everything (ACD only) working perfectly in the PBX and 
> don't want me to "touch" it, I need do develop a  less intrusive as 
> possible system.
>
>   I was thinking to do a line tapping in his E1 branch before it 
> reaches the PBX and record it using Asterisk, then develop a small web 
> interface to recover the recordings.
>
>   In my research about E1 line tapping I found this product from 
> Sangoma ( http://www.sangoma.com/datasheets/tapping ) but could not 
> understand exactly how it really works.
>
>   Does anybody already used it?
>
>   Is it possible to use it with Asterisk?
>
> tia,
> Ricardo Gemignani
>

Check out OrecX but you should be able to record that volume of calls 
natively on the box (that is assuming you are using Asterisk as your 
call center system. 

Thanks,
Steve