[asterisk-users] Receptionists Phone suggestions? (Not Snom370)

[Deepak Naidu]

I hope 2 things need to be clear.

1) One call per line, needs to be set on the VoIP.
2)We user Polycom 501 for all Desktop & Polycom 601 for reception.
http://media.polycom.com/usa/en/products/voice/soundpoint_ip/601/demo/index.html

OK, what I mean by one call per line....
-- Polycom of SIP Phones usually comes with 3,6 etc line display for extensions.
-- And each line display can accept/call/hold total of 8 active phone calls per line.  This will cause problem  if all is on the same  line feed.
--So one needs to accept only one call per line in the VoIP phones config file.

I am not sure how ur line feeds are setup.  I just wanted to let u know that there can be aproblem with transfer if u have multiple calls comming on same line display.

Or, may be I am wrong in understanding ur email.

--
Deepak
 





Russell Brown <russell at lls.lls.com> wrote: 
Does anyone have any suggestions for a decent receptionists phone?
Aastra?  Grandstream?

Something with (potentially) lots of BLFs, large(ish) screen, headset
and most importantly the ability to transfer calls?

I've installed five Snom 370s that seemed ideal but my client is very
very unhappy as the Snom 370 can't transfer a call correctly if there's
another call coming in (details below if you/re interested).  I've
verified this problem with Snom who's response is that the receptionist
should answer all of the incoming calls before trying to do a transfer -

That's just Bonkers!

So... any suggestions?


Details of Snom 370 problem for the record:

Snom370 gets a Call (Call A). 
Snom370 answers Call A. Call A wants to be transferred to Phone C. 
Snom370 has another call ringing (Call B). 
Snom370 presses HOLD button gets Dialtone. Call A is on Hold, Call B
still ringing. 
Snom370 Dials Phone C (Call C). 
Snom370 talks to Call C. 
Snom370 presses TRANSFER. 
 
The display shows: 
  
        < CallA 
        > CallB 

The soft keys now show "<<" and ">>". Pressing them does nothing. 

When the TRANSFER button is pressed again, CallA is connected to CallB
(the original caller is now talking to the previously unanswered party)
not what one wanted to happen!

It's not difficult to see why my client is throwing their toys out of
the pram and I'm going to have to replace the Snoms at my expense :-(


-- 
 Regards,
     Russell
 --------------------------------------------------------------------
| Russell Brown          | MAIL: russell at lls.com PHONE: 01780 471800 |
| Lady Lodge Systems     | WWW Work: http://www.lls.com              |
| Peterborough, England  | WWW Play: http://www.ruffle.me.uk         |
 --------------------------------------------------------------------

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