[asterisk-users] Skills Based Routing

[dave cantera]

nick,
I am actually playing with skills based routing right now... 
how would you propose to send multiple calls requiring different skills 
into a single queue and have agents w/o that particular skill in the 
same queue?
daveC

Nick Brown wrote:
> Morning All,
>
> Has anyone here successfully implemented skills based routing within queues?
>
> The concept behind skills based routing is fairly straight forward, and I
> know I could do it with multiple queues, agent penalties and a bit of AGI to
> put the call into the right queue.
>
> However doing this is going to require the addition of several extra queues
> and isn't a very clean solution.
>
> The other alternative is to write our own queue system with AGI, effort++
> though :-)
>
> TIA.
>
> Cheers,
> Nick.
>
>  
>
>
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