[asterisk-users] roundrobin and rrmemory with pre-defined agent order

[Julian J. M.]

I've also looked into this issue, and it seems that asterisk doesn't
respect the order of the members in queues.conf.

Asterisk uses a hash table internally to hold the queue members. I
guess it's fine when you have dozens of agents, but for simpler
scenarios, it's a pain not to be able to determine agent's order.

Julian J. M.

On Nov 29, 2007 1:46 PM, Fernando Urzedo <Fernando.Urzedo at locaweb.com.br> wrote:
>
> Hi,
>
> I would like to implement a queue using a circular strategy, I mean,
> using roundrobin or rrmemory strategies. However, I am not able to
> define the order Asterisk will call the agents once a new call arrives
> in the queue. Seems that Asterisk will always define its order as the
> queues.conf file is read, and most of times this order is different from
> the one I want (for each queue in queues.conf, I add members in the
> order I want them to be called).
>
> I tried to use the "penalty" setting, but then Asterisk gets stuck in
> the first agent (lowest penalty) until it answers a call.
>
> Is there a way to implement what I am trying? I am using Asterisk
> 1.2.19...
>
> Thanks in advance!

-- 
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