[asterisk-users] Integration of Asterisk with MS Dynamics CRM

[Robert Roach]

Have a request from a customer to integrate Asterisk into an MS CRM
environment.  From quick research it seems the way to do this is through
a CTI interface and it requires 3rd party middleware.

I have zero experience with MS CRM, so looking for some tips on if/how
this is possible, specifically what MS CRM is capable of.  I think it
should be possible with a basic TAPI exchange and no need for CTI.

Thanks!


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