[asterisk-users] OT: Aastra 57i configuration via TFTP problem

Thu Nov 8 08:58:29 CST 2007

Yes - we've been over this with Aastra support, and they acknowledge a bug
in their firmware but can't seem to find it.  They said wait for the next
firmware release (and at least 2 releases have passed).

We had SOME success by creating a blank config file, changing the order of
entries in the config file, and reloading, resetting phone to factory
defaults, etc.  Enough playing and we got a config file good enough to go
(but never could get all settings in).  We do have some Aastra install where
everything went great too.

It's a nice phone, but for large deployments you run a real risk.  We had
one deployment where we had to swap out all Aastra for another phone because
we had wasted 80 hours of staff time on firmware bugs, and frustrated with
Aastra support.  (We wasted more $ on staff time that it paid to just buy
the client better phones).

MD

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Roi Stork
> Sent: Wednesday, November 07, 2007 10:11 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] OT: Aastra 57i configuration 
> via TFTP problem
> 
> Here's what I did:
> 
> 1) Reduced the local config to just network settings.
> 2) <mac>.cfg contains network + sip settings.
> 3) Restarted the phone.
> 
> The result was only some sip settings like auth name, user 
> name, password get updated.
> Fields such as proxy ip and registrar ip didn't get updated. 
> I expected the whole sip settings were read from the cfg file 
> and set, but it wasn't the case.
> 
> Same problem happened to your setup?
> 
> On Nov 7, 2007 6:33 PM, Michelle Dupuis <support at ocg.ca> wrote:
> > Use the web interface of the phone to retrieve the config file that 
> > you uploaded.  Is it only partially there?
> >
> > > -----Original Message-----
> > > From: asterisk-users-bounces at lists.digium.com
> > > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Roi 
> > > Stork
> > > Sent: Wednesday, November 07, 2007 9:27 PM
> > > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > Subject: Re: [asterisk-users] OT: Aastra 57i 
> configuration via TFTP 
> > > problem
> > >
> >
> > > Thanks! We checked the TFTP server and there seems to be 
> no problem.
> > > It's up and listening, and looking at the tcpdump and the 
> log there 
> > > really was traffic between the phone and the server. We also 
> > > successfully downloaded files using another TFTP client.
> > >
> > > On Nov 7, 2007 5:33 AM, Jared Smith <jsmith at digium.com> wrote:
> > > > On Wed, 2007-11-07 at 00:08 -0800, Roi Stork wrote:
> > > > > 1) No DHCP, so I manually set the network settings 
> via phone UI.
> > > > > 2) The files aastra.cfg and <mac address>.cfg are in the
> > > TFTP root folder.
> > > > > 3) Restarted the phone.
> > > >
> > > > Here's what I'd do to troubleshoot the problem:
> > > >
> > > > 1) First make sure that your TFTP server is actually listening:
> > > >
> > > > [root at hockey ~]# netstat --listen -npu | grep :69
> > > > udp        0      0 0.0.0.0:69                0.0.0.0:*
> > > > 2334/xinetd
> > > >
> > > > 2) Next, I'd use tcpdump to make sure you're actually 
> seeing TFTP 
> > > > traffic from the phone:
> > > >
> > > > [root at hockey ~]# tcpdump -vv port 69
> > > > tcpdump: listening on eth0, link-type EN10MB (Ethernet),
> > > capture size
> > > > 96 bytes 08:28:56.622180 IP (tos 0x0, ttl 64, id 0, offset 0, 
> > > > flags [DF], proto UDP (17), length 48) 192.168.0.100.34771 >
> > > > 192.168.0.50.tftp: [udp sum ok]  20 RRQ "test.txt" netascii
> > > >
> > > > 1 packets captured
> > > > 1 packets received by filter
> > > > 0 packets dropped by kernel
> > > >
> > > > 3) As an additional step, you can turn up the verbosity of the 
> > > > tftp server, and look for it's messages in /var/log/messages.
> > > In my case,
> > > > I simply add a "-v" to the server_args line in my
> > > /etc/xinetd.d/tftp
> > > > file as show below and restart xinetd.
> > > >
> > > >         server_args             = -s /tftpboot -v
> > > >
> > > > The information shows up in /var/log/messages:
> > > >
> > > > Nov  7 08:28:56 hockey in.tftpd[27601]: RRQ from 192.168.0.100 
> > > > filename test.txt
> > > >
> > > > Let me know if that helps, or if I need to go into more detail.
> > > >
> > > >
> > > > --
> > > > Jared Smith
> > > > Community Relations Manager
> > > > Digium, Inc.
> > > >
> > > >
> > > >
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