[asterisk-users] Queue help: Extending RRMEMORY strategy to use penalty

[Anthony Francis]

Chris Hardie wrote:
> Hi, all.  I'm checking in about an issue that has been mentioned here a
> few times, but to which I can't seem to find a solution for a very
> present need.
>
> The summary is that we'd like to have a queue that rings logged-in
> agents in the same order every time, based on penalty, in a way that
> continuously escalates the attempts to the next penalty level until all
> agents have been tried.  It's for a group of folks who are doing tech
> support together, but some of them only want to be bothered if the
> others don't pickup first.
>
> It seems like something that *should* be easy to do, but so far I've yet
> to figure out how.  The issue is described/mentioned a few different
> ways here:
>
> http://bugs.digium.com/view.php?id=9165&nbn=6
>
> http://lists.digium.com/pipermail/asterisk-dev/2006-November/024515.html
>
> http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf
> (in the comment about "circular call distribution")
>
> My queries on the IRC channel so far have been met with responses like
> "you can do this in the dial plan" and "just use multiple queues," but
> I'm confused enough about it to be unsure of how to implement either
> approach completely or elegantly.
>
> Is it as simple as needing to get the above bug report to move along to
> add this as a new feature, or are other folks already doing this somehow?
>
> Thanks for any help you can offer!
> Chris
>
>
>   

Call routing by skill would be awesome in asterisk, you could of course 
do it all in an external agi app.