[asterisk-users] Outside lines are just not happening...

[Stephen Bosch]

Brian Capouch wrote:
> Stephen Bosch wrote:
> 
>> If you get dumbfounded responses ask to speak to someone in the
>> programming group (unless they are a tiny little phone company, they
>> will have one). If you open a ticket, it usually means they will
>> escalate the problem, even if the agent you are speaking with has no
>> idea what you are talking about. Best to be friendly with them!
>>
> 
> And what do you do when they say:
> 
> "We have a modern, relatively-new switch for which that sort of feature
> change is a trivial click on a GUI checkbox.  However, we do not have
> any tariffed requirement to provide disconnect supervision.  So we won't
> do it for you.  Goodbye."

Ask for the supervisor.

Don't quit pestering them until you get someone who can help you.

DON'T QUIT.

You'd be surprised what persistence will get you (that is, more than
just disconnect supervision)

-Stephen-