[asterisk-users] WaitExten not responding on key presses

[Jack]

Hi,

I have the problem that WaitExten is not responding to key presses. Here 
are the sections from my extensions.conf:

[globals]
incoming_call=0
menu=0
announce=0

[internal]
exten => 777,1,Goto(hotline,${EXTEN},1)

[hotline]
exten => _X.,1,Set(CALLERID(name)=Hotline)
exten => _X.,n,Set(original_extension=${EXTEN})
exten => _X.,n,GotoIf($[${announce}=1]?4:10)
exten => _X.,n,Answer
exten => _X.,n,NoOp(Ansage: Das Problem XYZ ist bereits bekannt und wird 
bearbeitet)
exten => _X.,n,NoOp(Ansage: Druecken Sie die Taste 1 falls Sie wegen 
einem anderen Problem anrufen)
exten => _X.,n,NoOp(Ansage: Ansonsten druecken Sie eine andere Taste 
oder legen Sie bitte auf)
exten => _X.,n,WaitExten(5)
exten => _X.,n,Goto(18)
exten => _X.,n,Set(menu=1)
exten => _X.,n,NoOp(Ansage: Das Gespraech wird aus Qualitaetsgruenden 
aufgezeichnet)
exten => _X.,n,NoOp(Ansage: Falls Sie damit nicht einverstanden sind 
druecken Sie bitte die Taste 1)
exten => _X.,n,WaitExten(5)
exten => _X.,n,MixMonitor(test.wav)
exten => _X.,n,SayDigits(123)
exten => _X.,n,Queue(hotline|t|||120)
exten => _X.,n,StopMonitor()
exten => _X.,n,Hangup

exten => _[0-9],1,Goto(menu,${EXTEN},1)

exten => i,1,Goto(invalid,${EXTEN},1)
exten => t,1,Goto(timeout,${EXTEN},1)

[menu]
exten => 1,1,GotoIf($[${menu}=0]?2:4)
exten => 1,n,Set(menu=1)
exten => 1,n,Goto(hotline,${original_extension},11)
exten => 1,n,Goto(hotline,${original_extension},16)
exten => _[02-9*#],1,Hangup

The CLI output is:

-- Executing [777 at internal:1] Goto("SIP/202-b6d08708", "hotline|777|1") 
in new stack
   -- Goto (hotline,777,1)
   -- Executing [777 at hotline:1] Set("SIP/202-b6d08708", 
"CALLERID(name)=Hotline") in new stack
   -- Executing [777 at hotline:2] Set("SIP/202-b6d08708", 
"original_extension=777") in new stack
   -- Executing [777 at hotline:3] GotoIf("SIP/202-b6d08708", "0?4:10") in 
new stack
   -- Goto (hotline,777,10)
   -- Executing [777 at hotline:10] Set("SIP/202-b6d08708", "menu=1") in 
new stack
   -- Executing [777 at hotline:11] NoOp("SIP/202-b6d08708", "Ansage: Das 
Gespraech wird aus Qualitaetsgruenden aufgezeichnet") in new stack
   -- Executing [777 at hotline:12] NoOp("SIP/202-b6d08708", "Ansage: Falls 
Sie damit nicht einverstanden sind druecken Sie bitte die Taste 1") in 
new stack
   -- Executing [777 at hotline:13] WaitExten("SIP/202-b6d08708", "5") in 
new stack

=> here is the point where I press a digit but nothing happens:

   -- Timeout on SIP/202-b6d08708, continuing...
   -- Executing [777 at hotline:14] MixMonitor("SIP/202-b6d08708", 
"test.wav") in new stack
   -- Executing [777 at hotline:15] SayDigits("SIP/202-b6d08708", "123") in 
new stack
   -- <SIP/202-b6d08708> Playing 'digits/1' (language 'de')
 == Begin MixMonitor Recording SIP/202-b6d08708
   -- <SIP/202-b6d08708> Playing 'digits/2' (language 'de')
   -- <SIP/202-b6d08708> Playing 'digits/3' (language 'de')
   -- Executing [777 at hotline:16] Queue("SIP/202-b6d08708", 
"hotline|t|||120") in new stack
[May 16 11:37:00] WARNING[8400]: translate.c:163 framein: no samples for 
alawtolin
   -- Started music on hold, class 'default', on SIP/202-b6d08708
   -- Stopped music on hold on SIP/202-b6d08708
   -- User disconnected from queue hotline while waiting their turn
 == Spawn extension (hotline, 777, 16) exited non-zero on 
'SIP/202-b6d08708'
 == End MixMonitor Recording SIP/202-b6d08708

The real strange thing is that when I change the value of the global 
variable announce to 1 WaitExten is working as expected:

[globals]
incoming_call=0
menu=0
announce=1

CLI output:

-- Executing [777 at internal:1] Goto("SIP/202-081bb9f8", "hotline|777|1") 
in new stack
   -- Goto (hotline,777,1)
   -- Executing [777 at hotline:1] Set("SIP/202-081bb9f8", 
"CALLERID(name)=Hotline") in new stack
   -- Executing [777 at hotline:2] Set("SIP/202-081bb9f8", 
"original_extension=777") in new stack
   -- Executing [777 at hotline:3] GotoIf("SIP/202-081bb9f8", "1?4:10") in 
new stack
   -- Goto (hotline,777,4)
   -- Executing [777 at hotline:4] Answer("SIP/202-081bb9f8", "") in new stack
   -- Executing [777 at hotline:5] NoOp("SIP/202-081bb9f8", "Ansage: Das 
Problem XYZ ist bereits bekannt und wird bearbeitet") in new stack
   -- Executing [777 at hotline:6] NoOp("SIP/202-081bb9f8", "Ansage: 
Druecken Sie die Taste 1 falls Sie wegen einem anderen Problem anrufen") 
in new stack
   -- Executing [777 at hotline:7] NoOp("SIP/202-081bb9f8", "Ansage: 
Ansonsten druecken Sie eine andere Taste oder legen Sie bitte auf") in 
new stack
   -- Executing [777 at hotline:8] WaitExten("SIP/202-081bb9f8", "5") in 
new stack
 == CDR updated on SIP/202-081bb9f8
   -- Executing [1 at hotline:1] Goto("SIP/202-081bb9f8", "menu|1|1") in 
new stack
   -- Goto (menu,1,1)
   -- Executing [1 at menu:1] GotoIf("SIP/202-081bb9f8", "1?2:4") in new stack
   -- Goto (menu,1,2)
   -- Executing [1 at menu:2] Set("SIP/202-081bb9f8", "menu=1") in new stack
   -- Executing [1 at menu:3] Goto("SIP/202-081bb9f8", "hotline|777|11") in 
new stack
   -- Goto (hotline,777,11)
   -- Executing [777 at hotline:11] NoOp("SIP/202-081bb9f8", "Ansage: Das 
Gespraech wird aus Qualitaetsgruenden aufgezeichnet") in new stack
   -- Executing [777 at hotline:12] NoOp("SIP/202-081bb9f8", "Ansage: Falls 
Sie damit nicht einverstanden sind druecken Sie bitte die Taste 1") in 
new stack
   -- Executing [777 at hotline:13] WaitExten("SIP/202-081bb9f8", "5") in 
new stack
 == CDR updated on SIP/202-081bb9f8
   -- Executing [1 at hotline:1] Goto("SIP/202-081bb9f8", "menu|1|1") in 
new stack
   -- Goto (menu,1,1)
   -- Executing [1 at menu:1] GotoIf("SIP/202-081bb9f8", "0?2:4") in new stack
   -- Goto (menu,1,4)
   -- Executing [1 at menu:4] Goto("SIP/202-081bb9f8", "hotline|777|16") in 
new stack
   -- Goto (hotline,777,16)
   -- Executing [777 at hotline:16] Queue("SIP/202-081bb9f8", 
"hotline|t|||120") in new stack
   -- Started music on hold, class 'default', on SIP/202-081bb9f8
   -- Stopped music on hold on SIP/202-081bb9f8
   -- User disconnected from queue hotline while waiting their turn
 == Spawn extension (hotline, 777, 16) exited non-zero on 
'SIP/202-081bb9f8'

The only difference with announce=1 is that WaitExten is executed twice 
and both times it is working.

Perhaps anybody of you sees what is going wrong here.

Thanks for your help.