[asterisk-users] Buddywatch on Polycom 601 crashes phone

[Noah Miller]

> We are running 2.1.1 with 3 expansion modules.  Presence in turned on in
> sip.cfg, hints are set up on the extensions and buddy watch is enabled on
> about 40 extensions mapped to the expansion modules.  We have 3 paging
> groups: "Building A" with 20 phones, "Building B" with 20 phones and "Both
> with all 40 phones.  When Building A or B is paged separately, the 601
> handles it although the sidecar leds don't seem to keep up in real time.
> When both buildings are paged, all three expansion modules and the phone
> crash and reboot.
>
> We are paging by:
> exten => 560,1,SIPAddHeader(Alert-Info: Ring Answer)
> Sip.cfg -> <RING_ANSWER se.rt.4.name="Ring Answer"
> se.rt.4.type="ring-answer" se.rt.4.timeout="250" se.rt.4.ringer="2"
> se.rt.4.callWait="6" se.rt.4.mod="1"/>
>
> Is there a limitation I'm not aware of regarding presence on the phone or is
> this a bug?

Sounds like a bug to me, especially the part about the LEDs not
displaying in real-time.  I'd bring it up with your Polycom reseller
(for them to bring it up with Polycom support).  Have you tried
different firmware versions?


- Noah