[asterisk-users] Autoattendant press 1 collides with extension numbers...

[C F]

On 5/1/07, Stephen Bosch <posting at vodacomm.ca> wrote:
> J. Oquendo wrote:
> > So I have whose autoattendant is colliding with their extensions...
> > Quick fix anyone?
> >
> > Second someone presses say a person's extension (101) ... Autoattendant
> > sends them to the first context...
>
> Two things:
>
> 1 -- your include statement is missing. Asterisk doesn't even know about
> the extension 101.
>
> 2 -- even if you include the other extension, you will have problems,
> because Asterisk will match in the current context before it checks the
> included contexts. What this means is that there is no quick fix for
> your problem.

Have you tried this? How come it works for me all over? Asterisk will
only match current context only if both contexts have the same
extension using pattern matching something like this:
exten => 1,1,Noop(foo)
include => other
[other]
exten => _X,1,Noop(bar)
Then foo wins, however if you have:
exten => 1,1,Noop(foo)
include => other
[other]
exten => 101,1,Noop(dial somthing)
Then asterisk waits for timeout.

>
> The best thing to do is to make sure that your extensions use a first
> digit that isn't part of the auto attendant at all. So, for example,
> your extensions might start with 6 (as in 6XX), since 6 isn't part of
> the auto attendant menu.
>
> Alternatively, you can take the 1 out of the auto attendant.
>
> Either way, it will change the caller experience -- but if this is a new
> setup and it's not working anyway, so what?
>
> -Stephen-
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