[asterisk-users] Autoattendant press 1 collides with extension numbers...

[J. Oquendo]

Stephen Bosch wrote:
> J. Oquendo wrote:
>   
>> So I have whose autoattendant is colliding with their extensions...
>> Quick fix anyone?
>>
>> Second someone presses say a person's extension (101) ... Autoattendant
>> sends them to the first context...
>>     
>
> Two things:
>
> 1 -- your include statement is missing. Asterisk doesn't even know about
> the extension 101.
>
> 2 -- even if you include the other extension, you will have problems,
> because Asterisk will match in the current context before it checks the
> included contexts. What this means is that there is no quick fix for
> your problem.
>
> The best thing to do is to make sure that your extensions use a first
> digit that isn't part of the auto attendant at all. So, for example,
> your extensions might start with 6 (as in 6XX), since 6 isn't part of
> the auto attendant menu.
>
> Alternatively, you can take the 1 out of the auto attendant.
>
> Either way, it will change the caller experience -- but if this is a new
> setup and it's not working anyway, so what?
>
> -Stephen-
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>   
Hey Stephen thanks I figured it out... Not worth working on like 2 hours 
sleep... Actually this was something that was butchered together at the 
last minute... Changed like 20 times within 2 hours... Not kidding. I 
had it fine the first time around ... Then re-modified it and forgot the 
include ;)

-- 
====================================================
J. Oquendo
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x1383A743
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fools, because they have to say something." -- Plato


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