[asterisk-users] CDR and Billing Issue

[Grey Man]

We had the same problem as well.

We ended up blocking all REFER requests on our SIP proxy when the URI was for a PSTN number. A bit inconvenient for customers but preferrable to losing buckets of money.

Regards,
Grey Man


----- Original Message ----

From: Jonathan Barratt <jonathan at openface.ca>

To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com>

Sent: Tuesday, 1 May, 2007 1:37:26 AM

Subject: RE: [asterisk-users] CDR and Billing Issue



 We have the same problem, and it also showed up when clients made three+ way calls. The CDRs would show them making the same call three times simultaneously as the destination field for the second and third calls was still showing the first number they had dialed. One of our clients caught it and asked us how he could have been calling the same person at the same time as he was already calling them…  Quite embarrassing. Not sure if issue has been fixed in subsequent release or not…

     

   Best,

   Jonathan

     

         

  From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dovid B

 Sent: Monday, April 30, 2007 2:37 PM

 To: asterisk-users at lists.digium.com

 Subject: [asterisk-users] CDR and Billing Issue

   

    

     Hi Guys,

   

    I am having an issue that I have been able to replicate and I want to know if anyone else has this.

   

    Extension 100 dials an external number. He speaks for 5 minutes and then transfers the call to extension 200. Extension 200 speaks for 1 hour. When we go through the call logs we see the five minute call to the external number from extension 100. We then see a call from extension 100 to extension 200 for 1 hour. The issue we are having is that we are billing the clients (100 and 200 are both the same client as ours) for calls only that hit the PSTN and not internal calls. The issue comes in that if the call is transfer from one extension to another since we see it as a call from one extension to another we assume that  it is an internal call. Is there any way to "fix asterisk" so that it doesn't do this, am I doing some thing wrong or do all calls have to be attended transfers ? (We don't want to tell this to the clients because then they will figure out the loop hole).

   

     

   

    Thanks a lot.

   

     

   

    Dovid 

   

     

   

  

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