[asterisk-users] Blind xfer issue -- URGENT!

[Wes Baehr]

It sounds more like the agents are making the transfers...

If a caller were to transfer a call (#0 1555-555-1212), they would be
transferring the AGENT to the that number, not themselves!

Either way, the caller SHOULD be disconnected after the transfer. (Or
perhaps leaked somewhere else into the dialplan they shouldn't be going,
which lets them dial out long-distance.)
 


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mojo with
Horan & Company, LLC
Sent: Thursday, June 21, 2007 6:27 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Blind xfer issue -- URGENT!

Use the "dialplan show" CLI command ("show dialplan" in 1.2)  to show 
you exactly what asterisk has picked up, and scan it for aforementioned 
leaks.

Rizwan Hisham wrote:
> Then i think u should use Atis's idea of using transfer_context 
> variable.......you should set it inside your dialplan and it should be 
> the first thing you do in your dialplan.
> 
> Are you sure there is no leak in your dialplan, because asterisk cant 
> transfer your caller to an extension it cant find. There must be leak, 
> check if you are using any wrong extension patterns like _XXX. or 
> something like that.
> 
> On 6/19/07, *Jay Moore* <jaymoore at accu-com.com 
> <mailto:jaymoore at accu-com.com>> wrote:
> 
>     The way I have my dialplan set up, the callers shouldn't be able to
make
>     any outgoing calls.
> 
>     Incoming calls come down my T1:
>     {zapata.conf}
>     ; T1
>     group=1
>     context=incoming_t1
>     signalling=em_w
>     channel => 1-24
> 
>     Which puts them into the 'incoming_t1' context:
>     {extensions.conf}
>     [incoming_t1]
>     #include callcenter/extension_ans.conf
>     include => answering-service
> 
>     Which includes my callcenter answering service extensions conf file
and
>     includes the 'answering-service' context:
> 
>     {callcenter/extension_ans.conf}
>     [answering-service]
>     ; Catch all extensions
>     exten => _X.,1,Set(account=${EXTEN})
>     exten => _X.,n,AGI(get_cid.php)
>     exten => _X.,n,Set(CALLERID(all)=${cid}<${account}>)
>     exten => _X.,n,Set(context=COM)
>     exten => _X.,n,Set(type=INC)
>     exten => _X.,n,Set(from=${account})
>     exten => _X.,n,Set(to=COM)
>     exten => _X.,n,AGI(create_filename.php)
>     exten => _X.,n,Set(MONITOR_FILENAME=${filename})
>     exten => _X.,n,Goto(queue-answer,s,1)
> 
>     Which then parses all incoming calls (you can see the rest of the
>     dialplan in my previous message).
> 
>     I'm not sure what I'm doing wrong.  It seems to me I'm doing
everything
>     properly.  Callers should not be able to transfer (no 'T' in the
Queue()
>     command), and they should not be able to dial any extension.
> 
>     I'm completely lost here.
> 
>     Jay
> 
>     Rizwan Hisham wrote:
>      > I dont know how to solve your transfer problem, but i have an
>     idea which
>      > you
>      > can use to overcome this abnormality.
>      >
>      > You should restrict the callers with context which includes only
>     your local
>      > office extensions.
>      >
>      > I assume all your incoming calls fall in [default] context. what
>     you should
>      > do is:
>      >
>      > [default]
>      > include=> localext
>      > exten=> _X.,1,Noop("Incoming call received")
>      >
>      > [localext]
>      > *****This context should include all your office extensions******
>      >
>      > This way, caller can only transfer himself within your office
>     extensions.
>      > I hope you get my point
> 
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> 
> 
> 
> -- 
> Rizwan Hisham
> Software Engineer
> AXVOICE Inc.
> www.axvoice.com <http://www.axvoice.com>
> 
> 
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