[asterisk-users] identifying what a user pressed to reach my phone

[Tim Litwiller]

Get a sheet of paper, write down your menu structure
find the screen where you can record to asterisk
record your voice menu based on what  you wrote down
then go to the ivr menu create a new one that matched what you wrote down
choose the recording that you recorded earlier as the sound that plays 
for this menu.

Your ring group can add something to the caller id take a look at the 
ring group setting screen.



Ryan Stille wrote:
> I am a new trixbox user.  One of the things I'd like to get working is 
> being able to tell if a user is calling me by directly dialing my 
> extension, or if they pressed 1 for sales.  When they press 1, it rings 
> a group of phones, and the call is almost always for someone else.  So 
> I'm always looking at my phone when it rings, trying to recognize the 
> incoming number and decide if I should answer it.
>
> My idea was to setup line 2 on the phones as another extension.  So each 
> user would have 101 or 102, etc. as their regular extension.  Each users 
> line 2 would be configured as extension 201, 202, etc.  Then I would 
> have the 'press 1 for sales' function ring the 201, 202 group of 
> phones.  You'd know how the user reached you by seeing if line 1 or line 
> 2 was lighting up during an incoming call.   Is this a good way to do it?
>
> Also, how do I even begin to setup this automated attendant menu in 
> Trixbox? (where I'll ask users to dial the party's extension or press 1 
> for sales, etc.)  I've dug around in the menus but I don't see anything 
> resembling this.
>
> Thanks,
> -Ryan
>
>
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