[asterisk-users] Transfer caller direct to voicemail

[Wes Baehr]

Drew,

I've written a tiny patch that duplicates the functionality of a blind
transfer but sets a variable (VMXFER) before transferring. The dialplan
simply looks for the VMXFER variable, and if found, will direct the call
directly to voicemail.

This way, instead of making the operators learn they have to push ADDITIONAL
digits to complete the transfer, they just use a different # sequence. (I
have mine set up as #8<ext> -- 8 for V)

Email me directly and I can make up a patch for you (for 1.4 anyway).

Wes Baehr

 
 
 

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Drew Gibson
> Sent: Tuesday, June 12, 2007 11:15 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Transfer caller direct to voicemail
> 
> Hi,
> 
> Our operator frequently gets requests to transfer a call directly to
> voicemail in order for the caller to leave a message without disturbing
> the callee. Basicly, I'm looking for a blindxfer to vm.
> 
> My first thought was to prepend a digit (eg 7) to the extension but this
> does not fit well with our dialplan.
> 
> According to an article on voip-info.org Asterisk at Home appears to
> implement this as #*XXX. I assume they are using an application map in
> features.conf but I cannot see a way to pass the required extension to
> the VoiceMail() application.
> 
> Can this be done in features.conf?
> 
> regards,
> 
> Drew
> 
> --
> Drew Gibson
> 
> Systems Administrator
> OANDA Corporation
> 416-593-6767 x322
> www.oanda.com
> 
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