[asterisk-users] Training/Teaching our employees howto useAsterisk and phones

[Jonathan Barratt]

Good call Eric, thanks for the suggestion.

Voicemail user guide now temporarily available at:
http://pbx.openface.ca/vmug.htm

Yours,
Jonathan Barratt
Openface Internet Inc.
514-315-3652

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Lubow
Sent: Tuesday, June 05, 2007 4:57 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [asterisk-users] Training/Teaching our employees howto
useAsterisk and phones

I have a feeling that many folks will want you to send that to them
(myself included).  Might it be easier if you just post it somewhere and
send the URL to the list?

Eric

On Tue, 2007-06-05 at 13:11 -0700, Compnet Bobby wrote:
> 
> 
> Jonathan, can you send that to me also please?
> 
> thanks
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jonathan
> Barratt
> Sent: Tuesday, June 05, 2007 11:59 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [asterisk-users] Training/Teaching our employees how to
> useAsterisk and phones
> 
> For the first of your two topics, there used to be an "Asterisk
> Voicemail User Reference" PDF by Jeffrey C. Ollie floating around on
the
> net, but the link seems to be dead now. You may still be able to find
> the DocBook XML sources out there if you search for them.
> 
> In any case, I will send the HTML version I have to you off-list.
> 
> For the hardphones, Polycom's user manuals are fairly thorough. Let me
> know if you need those...
> 
> Good luck!
> Jonathan Barratt
> Openface Internet Inc.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Martin
> Smith
> Sent: Tuesday, June 05, 2007 2:11 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Training/Teaching our employees how to
> useAsterisk and phones
> 
> Hello users,
> 
> I've searched the archives for information on training our end users
on
> how to use hard/soft phones and voicemail, and Asterisk in general --
I
> couldn't find much that wasn't about echo. I've looked at the Asterisk
> Documentation Project as well, but I'm more interested in users, not
> developers.
> 
> I'm looking for words of wisdom on end-user training, materials you'd
be
> willing to offer under a creative-commons license or public-domain,
> advice on structure and lengths of training, and anything else you
think
> would be helpful! I have intentions to contribute back as much as
> possible any materials or "curricula" I can create to help train end
> users on Asterisk features.
> 
> In specific, I'm planning on training supervisors and administrators
in
> a call-center setting that does mostly outbound calling for survey
> research (*no* selling anything of any kind :). I do not plan to sell
> training to anyone -- this is strictly to teach our employees how to
use
> the phone system.
> 
> I plan on teaching users about the following processes:
> 
>  - Voicemail (checking, forwarding, appending, recording greetings)
>  - Holding, transferring, conferencing a call
> 
> I plan on teaching users how to operate a softphone (haven't decided
> which yet) and a hard phone (we have Polycom 430s and 501s) as well. 
> 
> I'd welcome any advice or materials! Thanks!
> 
> Martin Smith, Systems Developer
> martins at bebr.ufl.edu
> Bureau of Economic and Business Research
> University of Florida
> (352) 392-0171 Ext. 221 
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-- 
Eric Lubow
LinkExperts, Inc.
Systems Administrator
e: elubow at linkexperts.com
w: www.linkexperts.com

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