[asterisk-users] Queues with logged in agents that are not reachable

[voiplist]

Hello, I am using 1.4.8 and have a question about Queues.

I noticed that if I have an agent logged in using AgentCallBackLogin
and that agent is unreachable for some reason (SIP phone unplugged)
calls to him/her will completely yack.

For example:

1-Agent 500 is the only one logged into queue number 1.
2-A call comes into queue number 1
3-The call is pushed to agent 500 at extension 21 which is unreachable
because the ethernet cable is unplugged to extension 21's handset.
4-The caller gets hungup on entirely instead of the call going to
another agent or leaving the caller in the queue

I don't expect this to happen but I want to be sure all bases are
covered on light days during shift changes etc.