[asterisk-users] Autoreply: Queue stats

[Faruk Kasumovic]

Try with this (it could save your time):
http://www.queuemetrics.com/
http://www.asteriskguru.com/tools/queue_stats.php
http://www.bicomsystems.com/home/C/P/731/143_3604/

Kind Regards,
Faruk.

rp at raha.cc wrote:
> Greetings, list!
>
> My boss would like some statistics on how many calls are answered out of 
> specific queues during a given time period, and I'm not sure how exactly 
> to obtain those stats.  Here's how our queue system works.
>
> 1) Call comes in and enters our 'ring' queue where the phones ring for 
> 15 seconds (caller hears the standard ring tone).
>
> 2) After 15 seconds, the caller falls into our 'music on hold' queue, a 
> message is played and the caller hears our music on hold while the 
> phones are rung again.
>
> 3) After 30 seconds, if the caller is still in our 'moh' queue, they 
> drop out of queue and immediately re-enter the 'moh' queue again until 
> the call is answered or the caller hangs up.
>
> How can I find out how many calls are answered out of each queue during 
> certain times (1st shift, 2nd shift, etc...)?  Also, I'm curious how I 
> can track how many times a call repeats the 'moh' queue.
>
> Thanks in advance,
> Jay
>
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