[asterisk-users] Autoreply: Queue stats

[rp at raha.cc]

Greetings, list!

My boss would like some statistics on how many calls are answered out of 
specific queues during a given time period, and I'm not sure how exactly 
to obtain those stats.  Here's how our queue system works.

1) Call comes in and enters our 'ring' queue where the phones ring for 
15 seconds (caller hears the standard ring tone).

2) After 15 seconds, the caller falls into our 'music on hold' queue, a 
message is played and the caller hears our music on hold while the 
phones are rung again.

3) After 30 seconds, if the caller is still in our 'moh' queue, they 
drop out of queue and immediately re-enter the 'moh' queue again until 
the call is answered or the caller hangs up.

How can I find out how many calls are answered out of each queue during 
certain times (1st shift, 2nd shift, etc...)?  Also, I'm curious how I 
can track how many times a call repeats the 'moh' queue.

Thanks in advance,
Jay

_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users
.