[asterisk-users] Queue Stats

[Matt King]

Hello Jay,

Sounds like quite a complicated set up.  Most queue statistics packages 
will break your callers down depending on which queue they were actually 
answered in (or hung up on).

If you want your stats listed as if the callers were in a single queue, 
you can sign up for a FREE OrderlyStats account at 
http://www.orderlyq.com/orderlystats.html - once you're all done, let us 
know and we'll show you how OrderlyStats can show these calls as if your 
three queues were just one.

Hope this helps,

    Matt.

Jay wrote:

Greetings, list!

My boss would like some statistics on how many calls are answered out of 
specific queues during a given time period, and I'm not sure how exactly 
to obtain those stats.  Here's how our queue system works.

1) Call comes in and enters our 'ring' queue where the phones ring for 
15 seconds (caller hears the standard ring tone).

2) After 15 seconds, the caller falls into our 'music on hold' queue, a 
message is played and the caller hears our music on hold while the 
phones are rung again.

3) After 30 seconds, if the caller is still in our 'moh' queue, they 
drop out of queue and immediately re-enter the 'moh' queue again until 
the call is answered or the caller hangs up.

How can I find out how many calls are answered out of each queue during 
certain times (1st shift, 2nd shift, etc...)?  Also, I'm curious how I 
can track how many times a call repeats the 'moh' queue.

Thanks