[asterisk-users] Queue stats

[Matt]

This may not be the best solution for you, but it's the only one I can
speak for.   We use QueueMetrics for our queue information and
reporting.   There is a small cost for it, but it is worth every
penny.

On 7/26/07, Jay Moore <jaymoore at accu-com.com> wrote:
> Greetings, list!
>
> My boss would like some statistics on how many calls are answered out of
> specific queues during a given time period, and I'm not sure how exactly
> to obtain those stats.  Here's how our queue system works.
>
> 1) Call comes in and enters our 'ring' queue where the phones ring for
> 15 seconds (caller hears the standard ring tone).
>
> 2) After 15 seconds, the caller falls into our 'music on hold' queue, a
> message is played and the caller hears our music on hold while the
> phones are rung again.
>
> 3) After 30 seconds, if the caller is still in our 'moh' queue, they
> drop out of queue and immediately re-enter the 'moh' queue again until
> the call is answered or the caller hangs up.
>
> How can I find out how many calls are answered out of each queue during
> certain times (1st shift, 2nd shift, etc...)?  Also, I'm curious how I
> can track how many times a call repeats the 'moh' queue.
>
> Thanks in advance,
> Jay
>
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