[asterisk-users] Parking calls via cli / manager / dialplan
Julian Lyndon-Smith
asterisk at dotr.com
Wed Jul 25 09:22:55 CDT 2007
I would like to build into our application a button to "park" and a
button to "unpark" calls.
Consider this scenario:
Agent A gets a call, and obtains a reference number. He needs to send
this client to another Agent.
Agent A pushes the "park" button. The call is then parked into a
designated slot based on the reference number . Agent A then calls Agent
B and tells him that there is a call for him, and gives him the reference.
Agent B enters the reference and then pushes a button to retrieve the call .
What I think I need from this is the facility to specify a slot to park
the call in, and the slot to retrieve from.
Is this possible with 1.4 ?
Julian
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