[asterisk-users] Polycom 650 freezing on Transfer

[Klaverstyn, David C]

Hi Darren,

 

Thanks for your reply.  I have since downgraded to version 2.0.3.0131
and the problem has gone.  I am waiting on a link for firmware 2.1.2 so
I can try that. 

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Darren
Nickerson
Sent: Friday, 20 July 2007 8:44 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom 650 freezing on Transfer

 

David,

 

In my experience this is usually due to the 650 being provisioned with a
config file that pre-dates SIP version 2.1.1.0052. There's all kinds of
things that can lurk in older configs that will cause the newer phone to
behave oddly in just the way you describe. New phones need new configs,
without exceptions. Try provisioning the 650 with the stock configs
supplied with the latest firmware, then go from there.

 

-Darren

 

-- 
Darren Nickerson
Senior Sales & Support Engineer
Telephony Depot
www.telephonydepot.com
+1.215.825.8710 ext 8106 (office)
+1.215.243.8335 (fax)

	----- Original Message ----- 

	From: Klaverstyn, David C
<mailto:David.Klaverstyn at intergraph.com>  

	To: Asterisk Users Mailing List - Non-Commercial Discussion
<mailto:asterisk-users at lists.digium.com>  

	Sent: Thursday, July 19, 2007 6:34 PM

	Subject: [asterisk-users] Polycom 650 freezing on Transfer

	 

	All,

	 

	Has anyone experienced a problem with the Polycom 650 phone
freezing when you try to do a transfer?

	 

	I am running asterisk 1.2.20.1 with Polycom SIP version
2.1.1.0052 and boot rom version 3.2.3.0002.

	 

	I have Polycom 501 phones that work perfectly with the same
software versions.  The 650 phone; when I hit transfer the caller is
placed on hold and the phone is still operational.  As soon as I hit a
number the phone it will immediately hang and then reboot.  Instead of
trying to key in a number if I use the KEM for the transfer it works
perfectly fine.  The problem only occurs when I try to enter a number
into the phone and it always freezes on the first digit. 

	 

	
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