[asterisk-users] Asterisk PRI Busy Problem

[Andrew Joakimsen]

I did a quick test. What happens is Congestion() answers the channel and
leaves it open. IE do a 'show channels' and you will see the channel is
still open on your end.

Sorry I don't have further suggestions.

On 7/17/07, Arun Kumar <arunvoip at gmail.com> wrote:
>
> Hi,
>
> I've an PRI coming to my asterisk ,calls are coming fine and my agents are
> able to answer no prob. but I've an agreement with my telco with some
> incoming no if the no of calls on these no are more then 3 then send to
> another no. they use busy signal to divert call on another number so I'm
> sending the call to Congestion() if no of calls in this group are more then
> 3. But my provider says he is not getting any busy signal from my side and
> he says for all incoming numbers (30) he is getting back only one number
> from asterisk box(4340).
>
> here is my dial plan for one incoming DID:
>
> exten => 4340,1,GotoIfTime(*|*|25|dec?ccagents,4340,6)
> exten => 4340,2,GotoIfTime(10:00-16:00|*|26|dec?ccagents,4340,7)
> exten => 4340,3,GotoIfTime(09:00-18:00|*|31|dec?ccagents,4340,7)
> exten => 4340,4,GotoIfTime(12:00-16:00|*|1|jan?ccagents,4340,7)
> exten => 4340,5,GotoIfTime(09:00-20:00|mon-sun,*,*?ccagents,4340,7)
> exten => 4340,6,Goto(out-of-hours,5001,1)
> exten => 4340,7,Set(GROUP(${EXTEN})=MAX_CALLS)
> exten => 4340,8,GotoIf($[${GROUP_COUNT(MAX_CALLS@${EXTEN})} > 3]?16)
> exten => 4340,9,Set(GROUP(${CALLERIDNUM})=MAX_CALLS)
> exten => 4340,10,Answer()
> exten => 4340,11,Playback(custom/next-avail-advisor)
> exten =>
> 4340,12,Set(MONITOR_FILENAME=/var/spool/asterisk/q/tcarehwsupport-${TIMESTAMP}-${UNIQUEID})
> exten => 4340,13,Monitor(wav,${MONITOR_FILENAME},mb)
> exten => 4340,14,NoOp(${QUEUESTATUS})
> exten => 4340,15,Queue(test,rt,,,10)
> exten => 4340,16,Congestion()
>
> zapata.conf:
> ---------------
> [trunkgroups]
>
> [channels]
> language=en
> context=ccagents
> switchtype=euroisdn
> pridialplan=unknown
> overlapdial=yes
> signalling=pri_cpe
> rxgain = 0.0
> txgain = 0.0
> usecallerid=yes
> hidecallerid=yes
> callerid=asreceived
> callwaiting=yes
> usecallingpres=yes
> echocancel=yes
> echocancelwhenbridged=yes
> immediate=no
> cidsignalling=v23
> callwaitingcallerid=yes
> priindication = outofband
>
> resetinterval = 99999999
>
> group = 1
> channel => 1-15
> channel => 17-31
>
> group = 2
> channel => 32-46
> channel => 48-62
>
> thanks
> arun
>
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