[asterisk-users] Rockwell ACD - "Take back and transfer"
Scott Stingel
astuser at evtmedia.com
Sun Jul 1 17:39:23 CDT 2007
Hi all-
I have a customer with a Rockwell Spectrum ACD. They wish to connect
to an asterisk system using euro-ISDN circuits, and asked me if asterisk
supports a feature that they call "Take back and Transfer".
This feature allows an IVR (asterisk in this case) to handle a call and
then blind-transfer it back through the ACD to another extension-
freeing up the asterisk channel. It's seems similar to the 2B Channel
Transfer (2BCT) that is discussed from time-to-time on here, and in the
Dev forum.
I read that one of the libpri developers has recently added Q-Sig Path
Replacement, which is described as a Q-Sig version of 2BCT. Anyone have
an idea whether this will work with the Rockwell ACD?
Thanks in advance,
Scott Stingel
www.evtmedia.com
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