[asterisk-users] Rockwell ACD - "Take back and transfer"

Scott Stingel astuser at evtmedia.com
Sun Jul 1 17:39:23 CDT 2007


Hi all-

I have a customer with a Rockwell Spectrum ACD.   They wish to connect 
to an asterisk system using euro-ISDN circuits, and asked me if asterisk 
supports a feature that they call "Take back and Transfer".

This feature allows an IVR (asterisk in this case) to handle a call and 
then blind-transfer it back through the ACD to another extension- 
freeing up the asterisk channel.   It's seems similar to the 2B Channel 
Transfer (2BCT) that is discussed from time-to-time on here, and in the 
Dev forum.

I read that one of the libpri developers has recently added Q-Sig Path 
Replacement, which is described as a Q-Sig version of 2BCT.  Anyone have 
an idea whether this will work with the Rockwell ACD?

Thanks in advance,

Scott Stingel

www.evtmedia.com



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