[asterisk-users] Queue Status

[Rob Schall]

That's an interesting idea. Do you know if its possible to just check
and see where the call "came from". So if it came from the queue, do one
thing, otherwise, do another?

Rob


Joe Dennick wrote:
> In the queues that I've established, I've assigned a different number
> to queue-agents than their normal extension.  If their extension is
> 2120, their roll-over (second extension) would be 3120 and their
> queue-agent-id would be 4120.  That way I can assign a different
> dial-plan for 4120 that doesn't include voicemail (or if it does, it's
> the queue's voicemail rather than the individual agent's voicemail). 
> Hope that helps.
>
> Rob Schall wrote:
>> Hello all,
>>
>> I think Lee has given me a head start, but I'm still running in a circle
>> (at least i'm in the lead).
>>
>> The problem is with my queues. The phones go to their own voicemail
>> after 5 rings.
>> That's about the same time I allow the phone to ring before trying
>> another phone in the queue. Is there a way to tell asterisk....?
>>
>> If this call is coming from a queue, do not follow a normal dial plan
>> for the phone (don't send to user's voicemail). In stead, once timed out
>> (t|||60), send to Voicemail(u1000).
>>
>> Lee recommended QUEUESTATUS, but that seems to return if anyone is in a
>> specific queue, and not if the current call came from a queue. I
>> probably just misunderstand how it all works. :)
>>
>> Thanks all!
>> Rob
>>
>>
>>
>> -----------------
>> I would recommend that you download the following tool and play with it
>> (if you have a windows box):
>>
>> http://www.datatrakpos.com/pos/datatalk/Default.aspx
>>
>> Check out the Visual Menu Builder included.  There is a Queue widget
>> included.  Try playing around with that and building the project and
>> inspecting the resulting script that the program generates.
>>
>> This should give you a better idea of how to do what you are trying to
>> do, I think.
>>
>> Also, check out the channel variable QUEUESTATUS.  See if it's set to
>> determine whether the call is coming from a queue.  I'm not sure if it's
>> normally blank or has a default value so you may want to check that out
>> too.
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