[asterisk-users] Toll-free dialing via PRI problem

[Jerry Jones]

This is a common issue with large inbound call center operations.  
They like to cheat. They actually start sending prompts to the caller  
without actually signalling their carrier that they have answered the  
line. Typically they do not answer until a phone is ringing or you  
are in a queue. I do believe this is illegal per the FCC.

 From asterisk, you do not hear anything other than ringing as it  
does not cut the audio path through until it receives the answer from  
the far end, hence the steady ringing.

This allows the large centers to reduce their billable minutes by  
enough to warrent them to try it.


On Jan 31, 2007, at 10:51 AM, McGhee, Stefano wrote:

>
>> Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear
> ringing but the calls are never
>> answered.  All other calls, and most toll-free numbers are not
> affected.  The numbers that are
>> affected are all travel related companies (United Airlines, American
> Airlines, US Air, Starwood
>> Hotels, etc.) we cannot connect to any of these numbers.
>
> Hey Tim,
>
> All I can offer you is the fact that I see the exact same thing on my
> setup that uses * and a TE411P.  I've also seen it when calling Lenovo
> tech support and Sirius Satellite Radio.  On the latter two, it  
> bypasses
> the auto-attendant when I call and connects me straight to an
> operator/technician.  When you call on regular PBX or cell phone, you
> are greeted by an auto-attendant, press 1, yada-yada.
>
> Let us know what you find out.
>
> Cheers,
> Stefano
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