[asterisk-users] Queue Dial Plan

[Rob Schall]

Perfect. Here's a quick and hopefully doable followup question. We have
Polycom Soundpoint 501 phones. Is there a way to have a phone check 2
voicemail boxes? If we have a queue, and we want the MWI to show for say
that users's extension 1000 and the special billing vm box of 2000.

Either way, they'll all get the email (its a group email), but it would
be nice to have the light as well.

Rob



Lee Jenkins wrote:
> Rob Schall wrote:
>> A question about Queues and Dial Plans....
>>
>> We are trying to set up a customer service queue. I've set up the queue
>> and agents who will participate. However, there's still one area I'm not
>> sure how to make it work. After 60 seconds, I need it to decide that no
>> one is available, and forward it to an email box of my choosing. Is this
>> possible?
>>
>> Rob
>
> Have you tried setting the timeout parameter?
> http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue
>
>
> exten=>1,1,Queue(support,t|||60)
> exten=>1,2,Voicemail(123&124&125)
>