[asterisk-users] Queue and Interface time out

[James Fromm]

Hmm, the use of autopause in queues.conf introduces a new issue.  When a 
queue member is on a call, the queue continues to try to send calls to 
the member's interface.  Getting the 'Busy Here' response from the SIP 
device causes the caller to continue holding.

The new issue is that autopause appears to pause the member interface 
even when they're on another call.  Am I missing something or is this 
the expected behavior?

I didn't expect the Queue application to try member interfaces that are 
busy.

Thanks,
James

James Fromm wrote:
> NICE!  That did the trick.
> 
> Thanks!
> 
> Julian Lyndon-Smith wrote:
>> try autopause in queues.conf
>>
>> James Fromm wrote:
>>> We are assigning interfaces directly to our customer service queue 
>>> through an application running on each agent's PC using the QueueAdd 
>>> Manager API command.  No agents are defined in agents.conf.
>>>
>>> Does anyone have a solution to pause or remove an interface that 
>>> doesn't answer after a defined period of time?
>>>
>>> Thank you,
>>> James
>>>
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