[asterisk-users] How to detect long calls

[yusuf]

Savoy, Kevin - Williston, ND wrote:
> We have been running an Asterisk box with 1.2.9.1 on it since August in 
> a call center environment. We use the Asterisk box as an IVR and then 
> pass the calls on to a Nortel Option 11C. Today we found in our long 
> distance bill two calls that lasted a VERY long time. One was 58 hours 
> and another was 38 DAYS!!!
> 
>  
> 
> Nortel does not show this call being that long. Obviously the person 
> that called in didn’t hold the line for 58 days so somehow between 
> Asterisk and MCI the call got stuck open and didn’t hang up on the network.
> 
>  
> 
> My question is two parts, part one, has anyone heard of anything like 
> this where a call doesn’t hang up properly and seems “stuck” in the 
> system. Part two is there anyway to monitor in Asterisk the length of 
> all active calls and then if a call lasts longer then, say one hour, we 
> could send off a text message or warning.
> 
>
Hi ,

similiar thing happend to me.  Try looking at the L() optin in Dial.  I define a max call time, say 
few hours, then warn every x seconds, then cut the call.

-- 
thanks,
Yusuf

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