[asterisk-users] Delay in Call Distribution using the Queue Application

[Gavin Hamill]

On Monday 15 January 2007 19:22, mbodbg at gmx.net wrote:
> Hello all,
>
> For example there are 10 callers in the queue, an Agent is finishing a call
> and it takes up to 30 seconds before his phone rings again. We're already
> set the "wrapuptime" parameter in "queues.conf" to 0, for my point of view
> an agent phone that becomes available again should ring immediately after
> hanging up a call.

Try setting wrapuptime to 1 . Setting it to zero likely enables some default 
value.

Cheers,
Gavin.