[asterisk-users] Directory too difficult?

[Andrew M Stemen]

I wouldn't swear to it (<chuckle>) but each time I've "spoken with" the
Verizon Telecommunications IVR, it sends me to an agent shortly after I
start swearing at it. I've had better luck with that than saying things
like "agent", "operator", and "attendant". Other than that, it appears
to be a rather nice IVR, and it usually understands me.

On Thu, 11 Jan 2007 17:10:05 -0500, "Paul" <ast2005 at 9ux.com> said:
> Or maybe there is a distinct click as the caller prepares to shoot
> himself in the head.
> 
> Colin Anderson wrote:
> 
> >If you say: "Agent" you are transferred to a person. The IVR clearly states
> >that when you call in. I got a demo of Mitel's speech platform last year and
> >it has algorithms that measure apparent stress in a voice. If the voice
> >sounds to stressed, it transfers to an operator. 
> >
> >-----Original Message-----
> >From: Chris Bagnall [mailto:asterisk at minotaur.cc]
> >Sent: Thursday, January 11, 2007 12:38 PM
> >To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> >Subject: RE: [asterisk-users] Directory too difficult?
> >
> >
> >  
> >
> >>the change of Telus' (the
> >>ILEC) customer service system entirely to speech recognition. It
> >>actually works really, really well I've never been able to screw it
> >>up
> >>    
> >>
> >
> >What happens if you yell "I just want to talk to a human being!" really
> >loudly at it? ;-)
> >
> >Regards,
> >
> >Chris
> >  
> >
> 
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---
Andrew Michael Stemen
andrew at andrewmstemen.net