[asterisk-users] over 200 queues, anyone?

[Terry Wade]

Lenz wrote:
>
> You are correct, this is more or less the scenario involved - the
> problem is that people want to call a personalized line AND speak to
> the same subset of agents preferably.
> I have never seen such a setup myself - I have seen CCs with 30 or 40
> queues, never 200 - so I was wondering if anybody ever trued something
> on these lines; or if there are better solutions to the same problem.
> Best regards
> l.
>
Hi Lenz

We are doing this here is RSA. What i have done is use the DID trigger
number to play a specific greeting for the customer. Then get the
customer to route to their preferred  language. We have close on 300
customers and 5 Q's  with  +/- 100 agents.

Regards

Terry