[asterisk-users] SLA more than 100% ?

[Andrew Furey]

On 24/02/07, Tim Connolly <tconnolly at theplanet.com> wrote:
> How does one answer more than 100% of the calls in less than 60 seconds?
>
>
> techsupp     has 0 calls (max 20) in 'leastrecent' strategy (104s
> holdtime),
> W:0, C:3, A:2, SL:166.7% within 60s

Probably talking out of my hat (I've never particularly looked at
those figures), but might there have been some calls in progress at
the start of the 60s which have finished? If it works on "subtract for
call started, add for call-stopped"...?

Andrew

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