[asterisk-users] Polycom SIP 501 Transfer Question

[Eric "ManxPower" Wieling]

In later 1.6.x firmwares there is a config option for allow transfer on 
proceeding that basically allows you to do a blind transfer by just 
hitting the transfer key again rather than having to select Blind.

Shawn Kelley wrote:
> I know this is not a Polycom support forum, but I also know there are a lot
> of you with a great deal of Polycom experience.
> 
> Is there anyway to remove the "Attended Transfer" but keep the "Blind
> transfer"? Or better yet, just swap the two soft buttons locations?
> 
> I know you can remap the "Hard" buttons, but what about the soft buttons?
> 
> 
> The reason I need this is my users can't get it through their head that they
> need to "announce" the call if they use the "normal" aka Attended transfer
> before the press the transfer button again to complete it.
> I know if they would just use the Blind transfer we would have no problems,
> but since the Blind transfer is on the second set of screen soft buttons
> they aren't smart enough to find it I guess.
> The problem with them using Attended Transfer is CallerID shows up as
> theirs, when in reality they have already press the transfer button a second
> time. We then don't answer the phone professionally since we think that it
> is our employee calling us.