[asterisk-users] Re: Jabber/Asterisk Integration

[Chris Earle]

"agent monitoring screen"?

curious,
which app are you using for that?

--
Chris Earle


"Julian Lyndon-Smith" <asterisk at dotr.com> wrote in message
news:45D6041D.7000906 at dotr.com...
>
> Kyle Sexton wrote:
> > Started playing with 1.4 and I'm curious what uses people have come up
> > with for the Jabber integration?  So far I can think of presence based
> > call routing, but I'm sure there are other ideas.  How are YOU using
> > the new Jabber features in 1.4? :)
> >
>
> We've been using it since July last year (brave / stupid - make your
> choice) for integrating our custom application with the asterisk system.
> The phone system sends all sorts of call information to the agent about
> to receive the call, whilst the agent monitoring screen is used to
> monitor the presence of the agents and their dialplan status (dialling /
> calling / etc etc)
>
> Julian.
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