[asterisk-users] Cdr reports

[Carlos Chavez]

On Mon, 2007-08-20 at 11:45 -0500, Jordan Novak wrote:
> I am trying to figure out how long a caller waited in queue for
> someone to answer versus how long they stayed on the phone after the
> answer. I am assuming that the duration is the total talk time and
> that the billsecs are the total time in queue. is this correct? or
> should i be deducting the billsecs from the duration to get this
> number?

	That information you need to extract from queue_log and not from the
CDR.  You need something like Queuemetrics to give you comprehensive
reports on queue and agent activity.

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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