[asterisk-users] Queues with Dynanic Users (BUG?)

[Mark Michelson]

Tim Groeneveld wrote:
> I am running r79979 of Asterisk Trunk, and I am having problems trying to use 
> app_queue.so.
>
> I want to use the extension 510 to be a line where users can call technical 
> support.
>
> Extensions 511 and 512 are used by the operators to dynamically make 
> themselves a Queue Member or not.
>
> So, operators call 511, and they should get added to the Queue as a Queue 
> member.
>
> When users call 510 then, it actually does ring everyone who has called 511.
>
> The problem is when the operator comes to pick up the call. The operator hears 
> nothing, and the user still hears the Music on Hold. Not only that, but after 
> about 5 seconds, the operators call gets dropped.
>
> Is there anything that I am doing wrong?
>
> Thanks,
>
> Tim
>
>
> here are snipits of my config files:
> == extensions.conf ==
> [default]
> exten => 510,1,Answer
> exten => 510,2,Queue(techsupport,t)
>
> exten => 511,2,Set(CALLBACKNUM=${CALLERID(number)})
> exten => 511,3,AddQueueMember(techsupport)
> exten => 511,4,Playback(queue-techsupport-in)
> exten => 511,5,Hangup
>
> == queues.conf ==
> [techsupport]
> music=default
> strategy = ringall
> timeout = 10
> retry = 2
> maxlen = 0
> announce-frequency = 10
> announce-holdtime = yes
>
> == agents.conf ==
> [general]
> ackcall=no
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

Remove the Answer() before the call to Queue(). See if that corrects the 
problem.