[asterisk-users] 20min waiting time

[OCOSA ListAcct]

Ok thanks. I will finish reading and see if I have any questions I will 
post and wait until you answer thank you!

Otis



Steve Totaro wrote:
> Yes, but I have to be up very early in the morning and it is getting late.
>
> The answer priority will work for you in the meantime. 
>
> If you want to investigate using real queues, let me know and I will 
> help you set it up.  Most of the stuff is on the Wiki but I will give 
> you exact settings that should work on your setup.  If you plan on 
> growing or ever want to collect data on queues, then this is the way to go.
>
> Thanks,
> Steve
>
> OCOSA ListAcct wrote:
>   
>> Steve do you have an example of this...
>>
>> Otis
>>
>>
>>
>> Steve Totaro wrote:
>>   
>>     
>>> Eric "ManxPower" Wieling wrote:
>>>   
>>>     
>>>       
>>>> Steve Totaro wrote:
>>>>   
>>>>     
>>>>       
>>>>         
>>>>> OCOSA ListAcct wrote:
>>>>>     
>>>>>       
>>>>>         
>>>>>           
>>>>>> I apologize if this question has already been answered / asked. I was 
>>>>>> searching on Google and nothing I do will work. All that happens is that 
>>>>>> the phones ring for 00:01:15 then voicemail kicks in.
>>>>>>
>>>>>> My goal here is to let the phones ring and ring until someone is not 
>>>>>> busy. I think 20000 secs is long enough.
>>>>>>
>>>>>> Here is how the dial plan is setup
>>>>>>
>>>>>> exten=>5,1,StartMusicOnHold
>>>>>> exten=>5,2,Dial(SIP/support&SIP/support2,20000,tr)
>>>>>> exten=>5,3,VoiceMail(455 at mailbox)
>>>>>> exten=>5,4,PlayBack(vm-goodbye)
>>>>>> exten=>5,5,HangUp()
>>>>>> exten=>1222,1,VoiceMailMain(455 at mailbox)
>>>>>>
>>>>>> Any help is appreciated....
>>>>>>
>>>>>> Otis
>>>>>>
>>>>>>   
>>>>>>       
>>>>>>         
>>>>>>           
>>>>>>             
>>>>> Easiest way to solve your problem is to implement a support queue.
>>>>>     
>>>>>       
>>>>>         
>>>>>           
>>>> Queues in Asterisk are horrid little creatures.
>>>>
>>>> Many SIP phones and ITSPs will disconnect the call if the destination 
>>>> rings for a long time.
>>>>
>>>> Put an Answer as your first priority, this should fix your problem.
>>>>
>>>>   
>>>>     
>>>>       
>>>>         
>>> That is an odd statement about queues.  I ran a call center handling 
>>> over 15,000 calls a day using Asterisk and queues.  No real problems.
>>>
>>> Please qualify your completely abstract statement, "Queues in Asterisk 
>>> are horrid little creatures."  Statements like this are completely non 
>>> productive to anyone.
>>>
>>> Thanks,
>>> Steve
>>>
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>
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