[asterisk-users] Paging Application - Polycom 601

[Stephen Bosch]

Bill Andersen wrote:
> Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies
> 
> We have an installation of 35 SIP phones (Polycom 501) and
> one receptionist phone (Polycom 601).  I have 15 of the 501s
> set up to accept a "Page".  From what I understand, the "Page"
> is done using the asterisk page application that throws the
> extensions into a conference room and then set the originating
> caller to the only one who can talk.

I would be curious to see how you set up the phones to accept paging,
just to make sure there isn't something iffy with your phone configuration.

> The problem I am having is about 1 out of 25 pages will crash
> the Polycom 601 (receptionist) and the phone will reboot.

Is the 601 calling the page, or receiving a page from another phone?

>  This
> leaves all the extensions in the conference room and each
> party must hit "end call" on their phone to get out of the
> conference.  However, the receptionist can't do that because
> that phone restarts.  Once it has rebooted, it does not show
> to be connected to the conference room.  However, I feel like
> it is still "in the conference" - with no way out.

You "feel" like it? Do you know for sure?

If the phone does not show an active call, it's not connected to
anything. I don't see how it would be in a conference after a reboot.
Your problems below are probably caused by something else. The
spontaneous reboot is telling.

> After one of these crashes, the 601 phone will start having one
> way audio (can't hear caller), various other weirdness (side
> car status wrong) and the only way to completely correct the
> problems are to restart asterisk - which I assume kills the
> "rogue" page application.

The 601s with sidecars have been problematic.

What Polycom firmware are you using?

> 1) Has anyone ever seen this problem?

Other users have reported problems with 601s crashing. Check your
firmware. AFAIK, the current firmware is 2.1.3.

> 2) Is there a way from the CLI to show and kill a page?

'show channels' will show you active calls (in 1.2; in 1.4, use 'core
show channels')

'meetme kick' lets you kick channels/users from a conference.

Still, I don't think that's what's happening here.

-Stephen-