[asterisk-users] How to notify an ACD agent before he/she picks up

[Richard Lyman]

MF wrote:

> Has anyone got a clue about this?    I need to know which operator to 
> send a message to,  prior to the queue command ringing him,  (just 
> after he is assigned)
>
>> Anyone knows if I can get to know the operator ACD choosed to send 
>> the call by using  Realtime Queue,   or maybe via the manager?
>
someone already told you to look at the manager.

make sure queues.conf has eventwhencalled=yes
then you will get a manager event

Event: AgentCalled
...