[asterisk-users] How to notify an ACD agent before he/she picks up

Manrique Feoli manrique.feoli at kinetos.com
Tue Sep 5 14:46:51 MST 2006


Hi,

I need to send a message to an agent when the ACD starts to ring on he/she.
I have and application already built that sends such a message (just 
like a cti),  just don't know how to get from asterisk which agent was 
selected prior to ringing him   (or during ringing),  so that I can get 
information about the call and send it over.


any one done this?


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