[asterisk-users] Call Interception

[Jay R. Ashworth]

On Wed, Oct 04, 2006 at 04:31:51PM +0000, Delca wrote:
> I'm deploying an asterisk PBX for a Call Center and i was ordered to
> check if the Customer Support Supervisor could intercept the calls so
> they can check how they employees work with Asterisk.

The call center bix calls that "Service Observing", and I believe
that yeah, you can do that with *.  I base that thought on some
things I've read on the mailing list this week and last; if you've
just subscribed, you might want to scan the archives.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

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