[asterisk-users] Call Interception

[Delca]

Hi,

I'm deploying an asterisk PBX for a Call Center and i was ordered to
check if the Customer Support Supervisor could intercept the calls so
they can check how they employees work with Asterisk.

I read http://www.voip-info.org/wiki/view/Intercepting+SIP+Calls and i
got a clue about intercepting calls. But actually i wanted to know if
someone have experience with this sort of things.


Cheers!
Santiago