[asterisk-users] How to park calls on a specific extension

[Andrew Joakimsen]

Can you explain how ValetParking and twenty minutes worth of "dialplan
creativitiy" can't do the same EXACT thing you are describing? Sometimes the
simplest answer is never the most obvious....

On 11/27/06, Brad Templeton <brad+aster at templetons.com> wrote:
>
>
>
> In my view of the SOHO environment, you would put a call on hold.  That's
> one button on most phones.
>
> At the target phone, a speed-dial button would be configured to call the
> "pick up held call" extension.   If there is only one call on hold in
> the pickup group of that extension, it would simply connect that call.
>
> Let's say the pickup extension is 600.
>
> If there were more than one held call (quite rare in a home PBX) it would
> instead say, "There are calls held for extensions 123 and 456.  Please
> enter the extension you wish (followed by pound sign if there are
> ambiguous patterns like extension 22 and 222 but hopefully nobody does
> that!  Otherwise you have to wait a few seconds after 22 is pressed.)
>
> In addition, you could also define so that extensions of the form
> 600xxx are a hard pickup of a call held by extension xxx.   Thus if
> you want to be more reliable, or have a speed dial aimed at picking up
> only a very specific extension with no chance of a menu, you could
> do that.
>
> I would implement this with a PickupHeld command, which can take an
> extension argument, or no extension (meaning pickup any or give menu),
> or possibly a pickup group argument so dialplans could allow pickup from
> other pickup groups if you want to allow that for security reasons.
>
> Anyway, for the user, the UI is very, very simple, especially in a SOHO
> where mostly we're talking one call on hold at a time.
>
> For security reasons, as noted, you would not be able to pick up a call
> that was just put on hold in the last few seconds.  And an extension could
> define if it wanted that calls it puts on hold are not available for
> remote pickup to avoid any risk of accidental pickup.   Even then, they
> might not want to use the parking lot system (which has no real security)
> but
> just have to do an explicit transfer (like the xfer to 700, but no need to
> wait
> for a number to remember)
>
> For a large PBX serving several offices, you might want to expand the
> pickup
> group concept to have a "master" grouping, or allow pickup group numbers
> to be
> versioned.   Ie.  If I say "pickupgroup=2.1" then "2" would define my
> company,
> and the 1 would be the traditional pickup group function within the
> company.
> Just a thought on a good UI.  Obviously what's really more valauable is
> code.
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